1/18/2023 0 Comments Compare anything app![]() ![]() ![]() Then half way through our trip to Yellowstone the oil light comes on to change it very soon. Picked up car during Pandemic and the car offered us had just been turned in a few minutes before and not sanitized or rvice rep hands me a bottle of cleaner and a rag and tells me you can wipe it and then take it to car wash and we will reimburse you (we had to leave and had no time to find another car so we took it to car wash immediately). The only extra charge I was expecting was the gas because I did not fill it up all the way on my return to airport, so therefore that was expected.Ībsolutely disappointed! I have never had such horrible experience in my past car rentals and this is why I am here to post this review because it was that important!Īwful service. I didn't get the car I asked for, I wasn't charged what the receipt said AND I am responsible to pay for apparent excessive sand which was there in the first place and you guys should have taken care of before handing me the car? I mentioned the car is very dirty and they said "this is all we have." I was already going to call on this matter that I receive a letter today stating the car was too dirty and that I should cover this damage and will be charged $250.00!!?!? Like are you Serious!? This is what you guys gave me. I have the receipt saying my charge was $173 for renting. It looked like as if the car had been to a beach and had some light weed odor as well. ![]() I still vacuumed the seats before driving off as it also had some pet hair. The representative did no checks with car and said "it's just a bit dirty but this is what we have." I had no other options except to take the car as I had to leave. In urgent need of a car I figured my 2 suitcases would still be able to fit in the Honda Civic trunk vs the other car which had smaller trunk space. When I got there they only has 2 cars available and we're still small than a camry. These guys are literal frauds and I will be reporting this to their customer service and business bureau if my complaint is not resolved!įirstly I booked a Camry for our trip from Sac to SFO. ![]()
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